The Managing Incivility as a Manager training program supports your managers in addressing inappropriate behavior within teams or when interacting with clients. It develops concrete methods for intervening firmly, maintaining a positive work environment, and supporting employees. For the company, it’s a key driver of stability and positive relationships. For the manager, it strengthens their authority, their ability to mediate, and their role in protecting the team.
✨ Clarify your role as a manager in preventing incivility
✨ Adopt the right reflexes to intervene and manage sensitive situations
✨ Ensure follow-up and support your team with appropriate feedback