The training course Saying ‘no’ also means saying ‘yes’ to yourself – available as face-to-face, distance learning or webinar sessions – helps professionals assert their needs and develop the ability to set boundaries without feeling guilty. It offers a practical approach to assertive communication using the DESC method, teaching participants how to express refusal constructively. For organisations, it is a tool for fostering healthy communication, accountability and strong interpersonal relationships. For participants, it means gaining confidence, maintaining their sense of balance and daring to say ‘no’ without damaging their relationships.
✨ Identify the barriers to assertiveness so that you can feel confident about expressing your needs and boundaries.
✨ Adopt an assertive communication style so that you can say ‘no’ clearly whilst maintaining the quality of your relationships.
✨ Practise the DESC method in real-life workplace situations to formulate a constructive refusal.
