The 1-hour module “Managing: Situations with Relational Challenges” equips managers with the tools to conduct sensitive exchanges with clarity, assertiveness, and emotional control.
The objective: to manage tensions effectively, preserve relationships, and strengthen trust to foster collective performance.
Knowing how to say 'no'
â° 15 minutes +practical exercises
Saying “no” while preserving the relationship
To clarify things with one's colleague
â° 15 minutes
Conducting effective follow-up interviews
Managing conflicts effectively
â° 15 minutes
Identify the source of certain conflicts and resolve them
Leading change
â° 15 minutes
Define the stakes of the change and what it entails; and choose your allies.