The 1-hour “Relationship Excellence” module equips employees with the tools to adopt clear, empathetic, and professional communication in all their interactions.
The goal: to create lasting relationships of trust and strengthen both service quality and collective performance.
Putting people at the heart of the customer relationship
⏰ 15 minutes
Identify the fundamentals and importance of human relationships in the customer approach
The advisor's briefcase
⏰ 15 minutes
Welcoming and getting to know your client and their needs
Sales trip to consultancy
⏰ 15 minutes
Develop an approach centered on personalized advice
Strengthen the customer relationship
⏰ 15 minutes
Choosing the keys to strengthening customer relationships