The 1-hour “Telephone and In-Person Reception” module equips employees with the tools to adopt a professional behaviour from the very first moment, create a smooth and positive customer experience, and represent the company’s image effectively.
The goal: to transform every interaction, whether face-to-face or over the phone, into a moment of trust, quality service, and lasting loyalty.
THE CHALLENGES OF RECEPTION
⏰ 15 minutes
Identify the challenges of customer service for the company and the client
Make your first face-to-face contact a success
⏰ 15 minutes
Identify the elements of our communication that can impact the first contact
Securing entry into the relationship
⏰ 15 minutes
Adopting best practices to ensure a secure initial contact with a customer by telephone
The magic of complaints
⏰ 15 minutes
Turning complaints into an asset to build customer loyalty