The 1-hour “Premium Customer” module equips employees with the tools to understand the expectations of demanding clientele, adopt high-end customer service practices, and personalize their approach to customer interactions.
The goal: to create an exceptional experience and establish a lasting, high-value relationship built on trust.
Once upon a time... Luxury
⏰ 15 minutes
To understand the history of luxury and its implications in customer relations
Types of Premium Clients
⏰ 15 minutes
Identify the types of Premium customers
Emotions at the heart of enchantment
⏰ 15 minutes
Evoking emotion in the premium customer relationship to create enchantment
The prestige of communication
⏰ 15 minutes
To embody a prestigious image in one’s communication