Excellence in customer relations: why is it becoming essential in the hospitality sector?
In the catering, hospitality, tourism, retail and customer service sectors, everything can hinge on a matter of seconds. A smile, […]
soft skills
Soft skills, leadership, emotional intelligence and professional posture: develop the key human skills to perform sustainably.
From colleague to manager: how to succeed in your new role ✅
Promoting an employee to a managerial role is often excellent news.It recognises their commitment, their practical knowledge and their ability
Managing the summer: the recipe for the perfect cocktail 🍹
In summer, everyone dreams of warm sand, mojitos and switching off. Except that before they can even lay out their
Managerial transformation: the key role of managers ☀️
You can change an organisational chart in a matter of weeks. Changing working habits can take years. Reorganisation, mergers, changing
The 3 AI prompts every manager should know
📌 Key takeaways Artificial intelligence is gradually becoming an integral part of managers’ daily lives. But the difference lies not
How to talk to AI and write a prompt
📌 Key takeaways The quality of the prompt determines the quality of the response: a clear and structured prompt yields
Soft skills for becoming a pro at creative problem-solving 🎨
📌 Key takeaways A strategic skill: creative problem-solving enables us to turn complex problems into opportunities and improve decision-making in
Why inclusive management is the key to success 🫶🏻
📌 Key takeaways Greater engagement: inclusive management encourages everyone to feel valued and to express themselves, thereby increasing team engagement.
The power of assertiveness 📣
📌 Key takeaways Clear and respectful communication: assertiveness enables you to express your needs and opinions without being aggressive or
Too much pressure at work? 6 ways to get out of “survival mode” ☕️
📌 Key takeaways Critical information overload: over 50% of emails are replied to within an hour, and 58% of managers