Regulating conflicts and managing difficult situations
The Regulating Conflicts and Managing Difficult Situations training program supports your managers in identifying and resolving tensions within teams. It […]
Awareness and psychosocial risks
Awareness training and psychosocial risks: prevention of psychosocial risks, stress management and improvement of QWL in the workplace.
Managing incivility in call centers
The Managing Incivility in Call Centers training program supports your agents in handling tense situations and aggressive behavior. It develops
Managing incivility as a manager
The Managing Incivility as a Manager training program supports your managers in addressing inappropriate behavior within teams or when interacting
Managing difficult customers
The Managing Difficult Customers training program supports your teams in handling highly tense interpersonal situations. It develops practical techniques for
Managing and satisfying difficult customers
The Managing and Satisfying Difficult Customers training program supports your teams in handling high-stakes interpersonal situations. It develops techniques for
Manager training for prevention of psychosocial risks
The Manager as a Proactive Actor in Psychosocial Risk Prevention training program supports your managers in identifying and managing psychosocial
Recruiting without discrimination
The Recruiting Without Discrimination training program supports your recruiters and managers in adopting compliant and equitable practices. It develops benchmarks
Preventing harassment and sexist behavior
The Preventing Harassment and Sexist Behavior training program helps your employees and managers understand risky behaviors and the associated legal
Understanding and identifying psychosocial risks in everyday life
The Understanding and Identifying Psychosocial Risks in Daily Life training program supports your managers and employees in identifying psychosocial risk