Measuring the impact of training: 3 KPIs to showcase your results
96 per cent of participants satisfied, a 28 per cent improvement and 74 per cent putting what they learnt into
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Serious games: when training moves from ‘I know’ to ‘I can do’
In training, the right answers are often already known. You need to listen before making a decision. Set a clear
Excellence in customer relations: why is it becoming essential in the hospitality sector?
In the catering, hospitality, tourism, retail and customer service sectors, everything can hinge on a matter of seconds. A smile,
From colleague to manager: how to succeed in your new role ✅
Promoting an employee to a managerial role is often excellent news.It recognises their commitment, their practical knowledge and their ability
Managing the summer: the recipe for the perfect cocktail 🍹
In summer, everyone dreams of warm sand, mojitos and switching off. Except that before they can even lay out their
Managerial transformation: the key role of managers ☀️
You can change an organisational chart in a matter of weeks. Changing working habits can take years. Reorganisation, mergers, changing
Why is it essential to start preparing managers now for 2027? 🔔
📌 Key takeaways Management is no longer something you learn solely when you take up a new role: it is
The 3 AI prompts every manager should know
📌 Key takeaways Artificial intelligence is gradually becoming an integral part of managers’ daily lives. But the difference lies not
How to talk to AI and write a prompt
📌 Key takeaways The quality of the prompt determines the quality of the response: a clear and structured prompt yields
The “aha” moment of a live conference: why it works 🎤
📌 Key takeaways Greater engagement: 91% of employees feel more engaged thanks to live conferences. Improved performance: experiential content is